If your baggage is missing or damaged, you need to contact the Lost & Found personnel in the baggage claim area of Terminal and report the incident immediately after you detects that your baggage is damaged or missing, submitting relevant documents (your boarding pass and baggage tags) and your identity document.
Airport terminal, Information Desk
Please keep your flight documents, in particular, your boarding pass and baggage tag claim ticket.
A Property Irregularity Report (PIR) reference number will be assigned upon a written application of a passenger on the basis of flight documents. You can check the PIR reference number status by performing the following steps:
- Visit the official website of the relevant airline by clicking on the airline logo below.
- Once you are on the airline official website, select “Check the baggage tracing status”.
- To view information about your delayed baggage in a special window, please specify:
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o baggage tracing file — PIR, 10 letters and numbers
- your surname in Latin characters
- click “Submit”.
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Make sure that the data you have entered into the system are correct. If the application data (name, surname, phone number, address, or baggage description) is to be changed (corrected), or if you have any questions about your baggage tracing, please call the number listed on the PIR.
Baggage status check
If you flighted by one of the airlines listed below, you can check the status of your baggage online. Select the airline in the list below.
Please note: Lost baggage is traced within 21 days upon application.
21 days have elapsed and your baggage has not been found?
Contact your airline and raise a written claim. The decision on compensation in money and the sum thereof is made by the airline based on the provisions of the Air Code of the Russian Federation, the Warsaw Convention and the regulatory documents of the relevant Airline.
Dear passengers, we make every effort to find your baggage as soon as possible.
We will notify you as soon as your baggage arrives at Orenburg Airport.
Excess or oversize baggage
At Orenburg International Airport, you may use baggage wrapping services. Special stretch film will protect your baggage from dirt, unauthorized access and self-opening. Our professional team will wrap your baggage in less than 1 minute.
Terminal
Standard
1 piece
A baggage storage is available at Koltsovo International Airport for the convenience of passengers.
Terminal